Are Amazon Returns Still Accepted at Kohl’s in 2023?

Kohl’s and Amazon have joined forces to introduce an innovative service known as “Kohl’s Amazon Returns.” This collaboration offers a game-changing solution for customers seeking a hassle-free way to return Amazon items.

kohl's amazon returns

This innovative partnership between retail giant Kohl’s and the e-commerce powerhouse Amazon has revolutionized the return experience for Amazon shoppers.

With Kohl’s serving as a convenient drop-off location, the process has become more streamlined and hassle-free than ever before.

As we proceed, we’ll explore the world of Kohl’s Amazon Returns, uncovering the benefits, processes, and tips to ensure a seamless return experience.

Overview of Kohl’s Partnership With Amazon

Kohl’s partnership with Amazon has created a unique and mutually beneficial collaboration that aims to enhance the convenience and satisfaction of online shoppers.

The partnership was established in 2017 and has since gained significant popularity among Amazon customers.

At its core, the partnership enables Amazon customers to enjoy a hassle-free return experience by utilizing Kohl’s stores as drop-off locations.

This collaboration combines Amazon’s vast online retail platform with Kohl’s extensive physical store network.

This provides customers with greater flexibility and convenience when it comes to returning their Amazon purchases.

Through this partnership, Kohl’s stores across the United States accept eligible Amazon items for returns, making it easier than ever for customers to initiate the return process.

Customers no longer have to worry about printing return labels, packaging items, or arranging for shipping.

Instead, they can simply bring their eligible Amazon items to a participating Kohl’s store and drop them off at the designated Amazon Returns counter.

Kohl’s stores have been specifically designed to handle Amazon returns efficiently. Trained associates are available to assist customers and ensure a smooth return process.

By leveraging Kohl’s established infrastructure and expertise in customer service, the partnership with Amazon has successfully created a seamless and convenient return solution for online shoppers.

The collaboration between Kohl’s and Amazon extends beyond just returns.


How to Return Amazon items at Kohl’s

Returning Amazon items at Kohl’s is a straightforward and convenient process. Follow these steps to ensure a smooth return experience:

1. Initiate the Return on Amazon’s Website

To begin the return process, visit Amazon’s website and navigate to your account’s “Your Orders” section.

Locate the item you wish to return and select the “Return or Replace Items” option.

Follow the prompts to specify the reason for the return and choose “Kohl’s Dropoff” as the return method.

2. Prepare the Item for Return

Once you’ve initiated the return, Amazon will provide you with a unique QR code and a return label.

Carefully package the item, ensuring it is in its original condition and securely sealed. Include any accessories, manuals, or original packaging, if applicable.

3. Locate a Participating Kohl’s Store

Visit the Amazon Online Returns Center and search for a nearby Kohl’s store that accepts Amazon returns.

You can find the list of participating stores based on your location. Choose a convenient location that suits your needs.

4. Head to the Kohl’s Store

With your packaged item ready, bring it to the chosen Kohl’s store during their regular business hours.

Look for the Amazon Returns counter, which is usually located near the store’s entrance or customer service area.

5. Present the QR Code at the Amazon Returns Counter

Approach the dedicated Amazon Returns counter and present the associate with your unique QR code.

The associate will scan the code, verify the item, and process the return. They may also ask for a valid ID for identification purposes.

6. Confirm Return and Receive a Receipt

Once the return is processed, the associate will provide you with a receipt as proof of return.

This receipt includes a tracking number that allows you to track the progress of your refund on Amazon’s website.

7. Wait for the Refund

After completing the return process, Amazon will process your refund according to their standard procedures.

The refund amount will be credited back to your original payment method, and the timeframe may vary depending on the payment provider and the nature of the return.

Are Amazon Returns Still Accepted at Kohl’s in 2023?

Are Amazon Returns Still Accepted at Kohl's in 2023?

The good news is that the partnership between Kohl’s and Amazon is still going strong in 2023.

Kohl’s continues to be an authorized drop-off location for Amazon returns, providing customers with a convenient and hassle-free return process.

This partnership has proved to be beneficial for both companies and has gained popularity among shoppers seeking efficient return solutions.

While the partnership remains intact, it’s important to stay updated on any changes or modifications to the Amazon return process at Kohl’s.

Amazon and Kohl’s may periodically update their policies and guidelines to enhance the customer experience.

Therefore, it’s advisable to check the latest information on the Amazon website or contact Kohl’s customer service for any updates specific to your location.

What are the Packaging Requirements for Amazon Returns at Kohl’s?

Ideally, returning an item in its original packaging is the best practice. It helps protect the product during transit and ensures a smoother return process.

However, Amazon understands that not everyone keeps the original packaging or may have discarded it.

Therefore, returning an item without its original packaging is usually acceptable at Kohl’s.

However, it’s advisable to check the specific return instructions for your item on the Amazon website to confirm if any additional packaging is required.

1. Properly Secure and Protect the Item

While original packaging is not always mandatory, it is crucial to ensure that the item is adequately protected and secured for transportation. Here are some key points to consider:

a. Place the item in a suitable box: If you no longer have the original packaging, choose a sturdy box that is appropriate for the size of the item.

Ensure that there is enough space for cushioning material to protect the item during transit.

b. Use cushioning material: Fill the box with cushioning material such as bubble wrap, packing peanuts, or crumpled newspaper to prevent the item from shifting or getting damaged during transportation.

c. Secure the box: Seal the box with packing tape to ensure it remains closed throughout the shipping process.

2. Labeling and Documentation

Accurate labeling and documentation are essential for a smooth return process. Follow these guidelines:

a. Amazon return label: Visit the Amazon website to generate a return label. Print it out and affix it to the box securely.

Ensure that the barcode and other important information are clear and readable.

b. Additional documentation: Check the return instructions on the Amazon website to see if any additional documentation is required, such as return authorization forms or packing slips.

Include them in the package if necessary.

3. Drop-off at Kohl’s

Once you have packaged the item according to the requirements mentioned above, you can take it to your nearest Kohl’s store for return.

Locate the Amazon Returns counter or designated area within the store and hand over your package to the associate.

They will guide you through the return process, scan the barcode on the return label, and provide you with a receipt as proof of return.


What are the Benefits of Returning Amazon Items at Kohl’s?

The partnership between Amazon and Kohl’s offers several benefits that make the return process more convenient and streamlined.

Below are the benefits of returning Amazon items at Kohl’s.

1. No Packaging or Shipping Hassles

One of the most significant advantages of returning Amazon items at Kohl’s is the elimination of packaging and shipping hassles.

Instead of having to locate suitable packaging materials, pack the item securely, and arrange for shipping, you can simply bring the item to a Kohl’s store.

This not only saves you time and effort but also eliminates the need to deal with shipping labels, carrier pickups, and tracking.

2. Instant Refunds

When you return an Amazon item at a Kohl’s store, you can receive an instant refund.

Unlike the typical return process where you have to wait for the item to reach the seller’s warehouse and be processed, Kohl’s offers immediate refunds.

Once the item is scanned at the store, your refund is initiated, and you’ll receive a confirmation email.

This allows you to have the funds available sooner, making it easier to repurchase or use the refunded amount for other purposes.

3. Convenience and Accessibility

Kohl’s stores are widely accessible, with numerous locations across the United States.

This makes returning your Amazon items at Kohl’s highly convenient. You don’t have to worry about finding drop-off points or shipping centers.

Simply find a nearby Kohl’s store and bring your item there.

Also, Kohl’s stores have extended hours, including evenings and weekends, providing flexibility for busy schedules.

4. Expert Assistance

Kohl’s associates are trained to handle Amazon returns efficiently and effectively.

They are knowledgeable about the return process and can guide you through the necessary steps.

If you have any questions or concerns regarding your return, they are there to assist you. Their expertise ensures a smooth and hassle-free experience, giving you peace of mind.

5. Additional Benefits

Returning Amazon items at Kohl’s also comes with some extra perks.

For instance, Kohl’s often offers special promotions or discounts to customers who make Amazon returns at their stores.

These incentives can range from coupons for future purchases to exclusive deals on select items.

Taking advantage of these additional benefits can add further value to your return experience.

What are the Limitations for Amazon Returns at Kohl’s?

While returning Amazon items at Kohl’s provides numerous benefits and convenience, it’s important to be aware of certain limitations that exist within this partnership.

Understanding these limitations will help you navigate the return process smoothly.

Here are some key limitations to consider:

1. Eligible Items Only

Not all Amazon items are eligible for return at Kohl’s. The eligibility depends on the item’s category, size, weight, and other factors.

Certain items, such as hazardous materials, oversized products, or items fulfilled by third-party sellers, may not be eligible for Kohl’s drop-off returns.

To determine if your item qualifies for Kohl’s returns, you can check the specific return instructions provided by Amazon for each item on their website.

2. Time Limitations

Amazon has a specific time frame within which you can return items.

While the time limit may vary depending on the item category, generally, most items can be returned within 30 days of receipt.

It’s crucial to initiate the return process within this timeframe to qualify for a refund. Failure to do so may result in the item being ineligible for return at Kohl’s.

3. Packaging Requirements

While Kohl’s provides a convenient drop-off location for Amazon returns, it’s important to note that certain packaging requirements may still apply.

While original packaging is preferred, it may not always be mandatory.

However, you should ensure that the item is securely packaged and protected for transportation.

Follow the guidelines provided by Amazon for packaging the item properly to avoid any issues during the return process.

4. Refund Method

When you return an item at Kohl’s, the refund is typically processed through the original payment method used for the purchase.

However, it’s important to note that the refund may not be instant.

The actual time it takes for the refund to be processed and credited to your account may vary and is subject to Amazon’s refund policies.

5. In-store Assistance Only

Kohl’s provides trained associates to assist with Amazon returns; however, it’s important to note that this assistance is limited to in-store interactions.

If you have any issues or queries regarding the return process, you will need to visit a Kohl’s store and speak with a representative.

Online or phone support for Amazon returns at Kohl’s may be limited.

By combining the accessibility of Kohl’s store locations with the convenience of Amazon’s vast online marketplace, this partnership aims to revolutionize the return process and enhance customer satisfaction.

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