What do I need to return something to Kohls? Returning an item might be difficult, especially if you are unfamiliar with the store’s return policy or the exact conditions for returning your purchase.
However, returning an item to Kohl’s, a popular American department store, is generally a straightforward process.
Let us provide you with a comprehensive guide on what you need to return something to Kohl’s, ensuring a smooth and hassle-free experience.
What Do I Need to Return Something to Kohls?
To return something to Kohl’s, you will need the following:
1. Original Receipt
Having the original receipt is crucial for returning an item to Kohl’s. The receipt serves as proof of purchase, validating that the item was bought from their store.
Without a receipt, Kohl’s may provide you with a store credit or offer the lowest sale price in the form of a merchandise credit.
As a result, it’s necessary to find and save your original receipt until you’re certain you won’t need to return the item.
2. Product Packaging and Tags
It’s advisable to maintain the product’s original packaging, tags, labels, and accessories intact to guarantee a seamless return procedure.
Kohl’s requires items to be in their original condition, so having the packaging and tags will help facilitate the return.
Avoid removing any tags or labels until you’ve made a final decision about keeping the item.
3. Understand Kohl’s Exclusions and Exceptions
While Kohl’s return policy is generally generous, there are a few exclusions and exceptions to be aware of.
Certain items, such as premium electronics, select designer goods, and personalized items, may have different return guidelines or shorter return windows.
It’s essential to review the specific terms and conditions associated with these items before attempting to return them.
4. Choose Your Preferred Return Method
Kohl’s provides multiple options for returning items, offering flexibility to accommodate different customer preferences.
Here are the primary return methods available:
a. In-Store Returns: You can return your purchase to any Kohl’s location, whether you made it online or in-store.
Simply bring the item to the customer service desk, together with the original receipt, packing, and tags, and an associate will assist you with the return process.
b. Mail Returns: If you prefer not to visit a physical store, you can initiate a mail return by logging into your Kohl’s account online.
Follow the instructions provided on the website to generate a return label. Package the item securely, affix the label to the package, and drop it off at your chosen shipping carrier.
5. Wait for the Return to be Processed
Once Kohl’s receives your return, they will inspect the item to ensure it meets their return policy requirements.
Depending on the type of return you select, it may take a few days for the return to be processed and a refund to be granted.
In case of any issues or delays, you can contact Kohl’s customer service for assistance.
With Kohl’s customer-oriented approach, you can shop with confidence, knowing that your satisfaction is their top priority.
