Have you ever made a purchase or needed to make an inquiry about a service but couldn’t because customer service wasn’t available? That can be very frustrating, as we know.
Walmart is a well-known retailer in the U.S., with many branches distributed in almost all the nooks and crannies of the country and a very good workforce.
Did you have returns to make on a certain product you were dissatisfied with only to be greeted by the absence of their customer service and, because of that, ask, “What time does Walmart Customer Service Close?”
Stay calm and join us as we take a trip to learn how Walmart customer service operates, when they are available, and how to reach them.
What Time Does Walmart Customer Service Close?
Walmart customer service Operation time varies by location depending on what time the main stores run.
For stores that close at 11:00 p.m., their customer series closes by that time too.
Because of the variation in closing times, it is expedient to confirm by checking online for their store hours, using the Walmart Service Desk Locator, Walmart’s mobile app, or calling the customer service hotline to confirm.
| DAY | TIME |
|---|---|
| Monday | 8:00 a.m. – 10:00 p.m. |
| Tuesday | 8:00 a.m. – 10:00 p.m. |
| Wednesday | 8:00 a.m. – 10:00 p.m. |
| Thursday | 8:00 a.m. – 10:00 p.m. |
| Friday | 8:00 a.m. – 10:00 p.m. |
| Saturday | 8:00 a.m. – 10:00 p.m. |
| Sunday | 8:00 a.m. – 10:00 p.m. |
What are Walmart Service Desk Hours Near Me?
To find the closest Walmart store, visit their website and use the Store Finder page. Enter your zip code or city and state to locate the nearest store.
Select your preferred store and click on “Store Detail” to view the opening and closing hours, as well as the hours for specific services offered at that store.
In case you prefer the app, all you need to do is open the Walmart app on your smartphone, tap the Services icon at the bottom of the screen, and select Store Services.
From there, tap Customer Service to see the operating hours of your preferred Walmart store. The app also provides a “Contact Us” feature to easily reach customer service.
How to Find Walmart Customer Service Desk Hours
The Walmart Care Desk Locator, the Walmart mobile app, and contacting customer care directly are three of the easiest ways to obtain Walmart service desk hours.
- Walmart Store Locator
- Walmart App
Which Holidays is Walmart Customer Service Open?
The customer service desk is open from 8 a.m. to 6 p.m. on most holidays.
They are, however, closed on Thanksgiving and Christmas. If you need to get in touch with them during these hours, you can do so by phone or online.
What Services Does Walmart’s Customer Service Center Provide?
Walmart’s customer center offers an array of services. Below are some of them:
Product Returns
Customers often reach out to Walmart customer care to start returns for products they have purchased but are not satisfied with or no longer require.
Any customer service representative at Walmart can assist customers with these return requests.
To initiate a return, customers have the option of visiting the customer service desk at their nearest Walmart store.
At the desk, they can request a refund or an exchange, subject to the terms and conditions set by Walmart.
It is important to note that the specific hours during which Walmart customer service is available for returns may vary depending on the location. However, these hours typically span from 7:00 a.m. to 11:00 p.m.
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Employee Complaints
Customers have the option to report employee complaints to Walmart’s customer service center.
If a customer has had a terrible experience with a specific customer service representative, they can file a complaint at the customer service desk.
Complaints about unfair or offensive treatment by an employee can be addressed in this manner.
The customer service desk will receive the complaint and escalate it to the manager, who will document it in the employee’s record.
Depending on the severity and recurrence of the behavior, the employee may face termination or receive a formal warning for their first offense.
Store Problems
Customers can easily report any store-related issues to the friendly personnel at the customer service desk.
From leaks in the frozen foods section to spills in the aisles, letting the customer service desk know about these problems, will have things fixed quickly.
With Walmart’s bustling environment, it’s understandable that staff might miss a few hiccups along the way.
That’s where your helpful reports come in, playing a vital role in keeping the store running smoothly and ensuring everyone’s shopping experience is a breeze.
Theft
Customers are encouraged to promptly report theft incidents to the customer service desk at Walmart. The security team will respond accordingly.
If a manager is unavailable, the customer service desk is the recommended alternative. Regardless of the stolen items (e.g., clothes, jewelry, or food), customers should report the theft.
The customer service representative will inform the manager, who will handle the situation. In certain cases, customers may be asked to provide a report to the police.
Reporting theft to the customer service representative ensures personal and public safety.
Out-of-Stock Items
If you are in search of a specific item at Walmart and you can’t find it, meet at the customer service desk for assistance. Inform the representative about the item and its department.
They can coordinate with dockworkers to check if the item is available in the back. If found, they can retrieve it for you.
Reporting out-of-stock items helps them restock when due, thereby enhancing customer satisfaction and maximizing sales.
Price Matches
Customers can inquire about or request a price match at Walmart’s customer service desk.
Walmart offers the valuable service of price matching, meaning they will lower their product’s price to match a cheaper price from another store, under certain conditions.
To qualify, the product must be identical in make, model, size, and quantity.
The item must also be available at an approved store and in stock both at the physical Walmart store and online.
Engage with the customer service representative at the desk to determine eligibility. They will assess the product and provide confirmation, enabling you to enjoy the matched price.
Other Customer Service Options That Walmart Provides
Walmart provides various customer service options to assist customers with different issues. Here are some of the other customer service options that Walmart provides:
1. For help regarding Walmart stores or corporate matters, customers can directly contact Walmart’s customer service team at 1-800-925-6278 (1-800-WALMART).
The team is available from 8 a.m. to 11 p.m. CST. By calling this number, customers can speak with a representative who can address concerns such as returns, product inquiries, or complaints.
The call center operates 24/7, ensuring that customers can reach out.
However, it’s important to note that wait times may vary depending on call volume, so it’s advisable to be patient and allocate sufficient time for a conversation with a representative.
2. The Walmart Mobile app lets you easily get in touch with customer service through live chat or email.
You can also shop online conveniently. It’s perfect for people who want to access customer service while on the move without having to call or visit the store.
Actions to Take if Walmart Customer Service is Closed
Though it’s quite unusual for Walmart customer service to be unavailable, if the situation demands that you visit the store after their customer service has closed, don’t panic.
Just walk up to either the Clerk or Manager to register your concern. They will attend to you and possibly provide you with a solution.
If you are still not satisfied, you can reach out to them via the Walmart hotline which is always open. Better still, you can hop on a live chat with them if you have an account on the particular store’s site.
Frequently Asked Questions
What Time Does Customer Service Open at Walmart?
Customer service at Walmart is normally available at 7:00 a.m. Customer service hours vary by location, so check online or call the customer service hotline to confirm.
What Time Does Customer Service Close at Walmart?
Walmart customer service typically closes at 11:00 p.m., but this varies by region. It’s best to look up the store’s hours online or call the customer support number.
Is Walmart’s Customer Service Available 24 Hours a day?
No. Walmart’s customer care is not available 24 hours a day, seven days a week.
How late is Walmart customer service open?
The Walmart customer service desk is typically open from 7:00 a.m. to 11:00 p.m. Monday through Friday, 8 a.m. to 5 p.m., live chats and phone calls are accessible.
